Jewelry Exchange / Return Policy
Your satisfaction is always guaranteed. Everything we show and sell comes with our 30 day return privilege for a full refund or exchange*. For all your Fall-Christmas purchases we are extending our return opportunity through January 25, 2017.
*Custom-made items and personalized, engraved items are return exceptions.
Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.
How to Prepare a Return
To return an item to Cross Jewelers, follow our two step process:
Fill Out The Return Form
Enclosed with your original receipts is a Green exchange/return merchandise form. Please fill out the information including a phone number in case we need to contact you.
Package Your Return
Use a sturdy box. Do not use a pouch or flat cardboard mailer. Jewelry can be crushed in these. Include all original packaging, as well as the return form. For security reasons, do not write Cross Jewelers anywhere on the outside of the package. Instead use William Cross Inc.