90 Day Returns - Cross Jewelers
Creating Fine Jewelry for over 100 years in Portland, Maine
CALL US: 1-800-433-2988
Yes! Order online or give us a call. We are shipping and shipping anywhere USA is free. Our retail showroom is still temporarily closed. Read more about our “Perfect Gift Guarantee”

Cross’ Perfect Gift Guarantee

90-Day Exchange/Return Opportunity


Ninety days gives you more time. Ninety days gives you the opportunity to shop early, well before the gift giving occasion. Most small businesses have a 30-day return policy. Our extended ninety days, for a small business, is almost unheard of. Truth is, we shop for gifts too, and rather than scrambling at the last minute and feeling the tension of time, we like this more relaxed approach. We wish everyone did something like this… it would be a kinder, gentler world.

We design, craft, and create really nice jewelry with amazing gems. Our guarantee, she’ll love your gift. If for any reason she doesn’t… you know you’ve got 90-days. It’s easy, easy, easy.

Yes, there are some conditions and limitations to
Cross Jewelers’ Full 90-Day
Exchange/Return Opportunity

  • To ensure that you love your new purchase we provide a full 90 days from the date of purchase for a full refund or exchange.
  • Jewelry must be returned to us in original condition, unused and unworn. Special orders made to a customer’s specifications are not returnable.
  • Returns are credited in the form of the original payment – credit card to credit card, check to check. You may also choose to have the refund put on a Cross gift card for future jewelry shopping.


Our Exchange/Return Process

Items can be returned by mail.

Give us a call for a free insured U.S. Post Office return label. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.

If you need a newly purchased Cross ring sized, give us a call to discuss. If you are unsure of your finger size we can mail you a finger sizing kit.

How to Prepare a Return
To return an item to Cross Jewelers give us a call for a free return shipping label.

1.) Fill Out The Exchange/Return Form

Enclosed with your order was a yellow packing slip with exchange/return instructions. If you do not have that form you can print our exchange/return form. Please fill out the information including a phone number in case we need to contact you.

2.) Package Your Item

Place item in a jewelry box or something of similar strength. Place jewelry box inside a secure cardboard box. Put this first cardboard box inside a second larger cardboard box and affix your return label. Include in the package the exchange/return form.

Using two cardboard boxes provides enhanced security for the jewelry in transit.

If you are providing your own return label, for security reasons, do not write Cross Jewelers anywhere on the outside of the package. Instead use:

William Cross Inc.
570 Congress St
Portland, ME 04101

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