Jewelry Exchange / Return Policy
Your satisfaction is always guaranteed. Everything we show and sell comes with our 30 day return privilege for a full refund or exchange*. And on all Christmas purchases, returns and exchanges are accepted through January 25th.
*Custom-made items and personalized, engraved items are return exceptions.
Our Return Process
Items can be returned in our Portland, Maine store or by mail. If mailed, once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.
How to Prepare a Return
To return an item to Cross Jewelers by mail:
1.) Fill Out The Return Form
Enclosed with your order was a yellow packing slip with exchange/return instructions. If you do not have that form you can print our exchange/return form. Please fill out the information including a phone number in case we need to contact you.
2.) Package Your Return
Use a sturdy box. Do not use a pouch or flat cardboard mailer. Jewelry can be crushed in these. Include all original packaging, as well as the return form. For security reasons, do not write Cross Jewelers anywhere on the outside of the package. Instead use William Cross Inc.