Customer Letters - Cross Jewelers
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Customer Letters

April 14, 2018

I received my ring yesterday after being repaired, and I can’t thank you enough. That was so kind to repair it free of charge. I truly appreciate that.

I have so many pieces of jewelry from Cross Jewelers and I can’t tell you how many compliments I’ve had over the years on my jewelry.

I thank you again,

Kathleen from Kittery, Maine


September 5, 2017

Thank you for the beautiful job you did on my rose gold Gibson Girl ring. I adore it and have had compliments galore!

Jill from Cheshire, CT


May 8, 2017

Thank you! I love my sea glass bracelet. It arrived, just as you said, and the presentation was beautiful. The attention to detail was extraordinary. I wondered if the bracelet be heavy. I will not likely go one day without wearing it.

Donna from Grand Junction, CO


April 20, 2017

FedEx made the delivery as scheduled this afternoon. My wife and I are very pleased with the custom pendant. It is an elegant design that was beautifully executed. Thank you and everyone connected with Cross Jewelers who helped to make this wonderful outcome happen.

Joe S. from Maine


December 17, 2016

I just received the Island Dreams pendant and it is absolutely beautiful. My mom admired it in Downtown East and it will be her Christmas present. For her last birthday I bought her the Lobster claw with the green tourmaline, another beautiful piece. Your jewelry is all so breathtaking…Thanks again. Merry Christmas and a Happy New Year!

Jami from Lake Hopatcong, NJ


November 7, 2016

Just wanted to let you know that I am happily wearing the eternity band and Trellis solitaire that you helped us out with in August.

Thank you once again for your patience and help; we trust your opinion and knowledge. Just beautiful!! What an heirloom for our daughter one day!

Michelle from New Brunswick, Canada


November 4, 2016

I love my “Eureka Blue Ring!” It arrived this morning at 10:25AM.  It is beautiful – much prettier than online.  Perfect size, perfect fit.  You should see how it sparkles in this Florida sunshine!!

Thank you for your great help.  Happy Holidays.

Mary from Tampa, FL


August 18, 2016

Dear staff at Cross Jewelers,

We recently purchased our wedding rings at your store and couldn’t be happier with them!  They are absolutely beautiful!

We were treated with kindness and respect each time we came into the store and for that we thank you.  We had a great experience throughout the process and will continue to come back to Cross Jewelers for future needs.

Thanks again!
Angela & Matt from Scarborough, ME


April 6, 2016

Thank you very much for so patiently guiding me through the process of remaking my family ring.  You gave me confidence to have it done and I’m so glad I did.

It’s perfect and I love it!  I keep gazing at it and moving my hand around to catch the light.  Dazzling!

I will certainly tell all my friends about you and Cross Jewelers.

Much appreciation,

Susan from Kennebunk, ME


December 10, 2015

I forgot to send a big “Thank You” a few months ago when I received my wedding band and newly crafted engagement ring in the mail. The new ring is virtually identical to the original, which was important to me. I love it and am grateful to each of you who helped us through the process.

We have been admirers of Cross for the twenty-some years that we have subscribed to Down East Magazine and, several years ago, began visiting the store each time we travel to Maine. A few years ago, we bought the compass rose necklace for our daughter. This year, for Christmas, we will give her a pair of pearl earrings which she chose from your catalog. These gifts are treasured keepsakes.

Diane from Plano, IL


November 12, 2015

THANK YOU!!! the 22 inch version is incredible!  It falls exactly where I hoped it would. ?

Helen from Newburgh, NY


November 2, 2015

Dear friends at Cross Jewelers,

The necklace arrived and is very lovely. You’ve done it again! I hope that I can wait until Christmas to give it to my wife.

It’s no wonder that we tell others about your fine products and service.

Gordon from Newtown Square, PA


July 25, 2015

I want to express my sincere appreciation for your recent repair to my Geese Mate for Life pendant. I sent it to Cross for repair on the bail which seemed to have worn a little thin and made me concerned about losing my Geese. I could not have asked for better customer service. And my pendant looks as beautiful as it did the day my husband gave it to me.

I am so grateful to your company, for both the design of the pendant and the care that was taken during its time away from me. Cross Jewelers will always have a special place in my heart.

Pamela from Felicity, OH


April 16, 2015

I received my lady Captain’s ring a couple weeks ago. It is so beautiful and classy. You shipped it so it was secure and safe. I have had many positive comments on my ring, others just love it also.

I’ve had my “eye” on the ring for some time there in “Yankee” magazine. Being a New Englander (N.H) I love having a ring like this, I wear it constantly.

Patricia from Bremerton, WA


January 12, 2015

(photo from Christmas morning).

Thank you Andy for creating the most beautiful ring ever!

Maggie from Latrobe, PA


October 21, 2014

Just a short note to thank the lovely lady who so gladly showed us the rings from which Beth and I chose ours. The gentleman who sized our ring, too, was most helpful.

Our visit to your lovely store was definitely a highlight of our Maine visit this year. We are wearing our lovely rings now with happiness and pleasure . Merci!

Beth and Betty from Morris Plains, NJ


March 7, 2014

Just wanted to send you a quick note and say thank you so much for all your help in ordering an engagement ring. I proposed on February 8th and she answered definitely yes! She absolutely loves the ring and all who’ve seen it agree that the style fits her personality perfectly! I feel so blessed to have come across Cross Jewelers and I can’t thank you enough.We’ll be in touch!

Christian from Casper, WY

November 1, 2013

Thank you so much for helping me find my 40th anniversary ring. I love the Eureka Blue Maine tourmaline and diamond ring! Everyone has commented on how beautiful the ring is. I also received my diamond wedding band right on time. I feel like I have made friends at Cross. Looking forward to more “anniversaries” with you.

Kimberly from Kernersville, NC

September 22, 2013

Back in June you repaired my diamond ring. You remade the setting and attached the ring to my wedding ring. It arrived looking as pretty as it did in 1957 when it was new. Thank you!

Next time I’m in Portland I hope to drop in to your store.

Marilyn from Berwyn, PA

September 13, 2013

I just wanted to say thanks for your help in selecting a Watermelon Patch Maine Tourmaline necklace. I am so pleased with the actual piece. The photos did not do justice to the beauty of the tourmaline. I have looked at Cross Jewelers advertisements in Yankee magazine for years and browsed your website. This is my first purchase. The jewelry and service are outstanding. Thanks again.

Jan from Huntingburg, IN


September 12, 2013

I received my Petite Rose ring ahead of schedule and it’s even more beautiful than when I saw it in your store! 40 years in love, and now when I look down at my hand, my husband is giving me roses every time! Lovely colors of gold.

Yours gratefully,

Lisa from Jaffrey, NH

July 16, 2013

Just wanted to tell you how much I love my Captains Ring and wedding band setting.  It is so beautiful and fits perfect.  I have had so many compliments on it. I wear it all the time, and it is so comfortable and very well made. It worked out just perfect. You made it so easy to purchase from 800 miles away.  I just can’t thank you enough.


Lori from Parkersburg, WV

February 8, 2013

Imagine my delight and surprise when my husband presented me with your American Eagle Windjammer Bracelet yesterday on my birthday!  He said you had generously sent it to him last summer and he’d kept it a secret. The bracelet is beautiful and a perfect fit. Now my wedding ring, engagement ring, and this new bracelet are my finest jewelry – and all from Cross Jewelers.

Many thanks, yours truly,

Kathy from Rockland, ME

January 5, 2013

Last month I called and placed an order with Caroline for a special pendant, a bracelet, and a necklace as a surprise for my wife. On the phone, Caroline took the time to strategize with me on how I would be able to get the jewelry delivered without my wife knowing before Christmas. The plan worked!

You made her day a very special one. She was total surprised! At the last minute, our son was able to come home from his assignment with the U.S. Air Force and was able to witness her surprise with me. Caroline made our Christmas a very unique one.  The shipment came here in outstanding condition.  Your “advance notice” plan about the actual shipment delivery worked great.  I was able to get to the post office before my wife.

Cross Jewelers is outstanding. From the jewelry I bought last summer with you and the jewelry that was delivered for Christmas, I don’t believe there has been a single day that has gone by that my wife has traveled anywhere without wearing jewelry from Cross and advertising for your store.

Thank you for all you have done for us. Happy New Year!

David from Hillsdale, NY


December 31, 2012

I just wanted to pass along a compliment concerning your staff. Over the years I have made several purchases from “Cross” and have always been extremely satisfied with the quality and the service provided.

Recently, I dealt with Eileen and Karen. Despite my making several changes in the process, all the items arrived perfectly labeled, wrapped as ordered. The items were big “HITS” with the ladies in my family.

It is always a pleasure to deal with your staff.

C.H. From Vero Beach, FL

December 24, 2012

To all at Cross  Jewelers  (especially  Karen, who has been so wonderful and attentive to me) I want to extend my warmest and heartfelt wishes for the happiest of holidays!

I have been a most happy patron of Cross Jewelers for some time now, and I want all of you to know that, in all my years of studying gems and precious jewelry and my experiences with jewelry stores, in my estimation you people are “top dog”. You truly stand in a class all by yourself; your workmanship is unparalleled and your service is unequalled. You really and truly are, bar none, “the best of the best”.

Every piece of jewelry I have from you is simply stunning, the latest acquisition of which is the Fiddlehead bracelet, which is unlike any other that I own, or ever shall own. It is simply breathtaking and already my husband is considering the purchase of the Fiddlehead ring for my birthday next year.

All of your jewelry is so unusual; you know that it could never be purchased anywhere else. For my part, I want nothing to do with any other jewelry store except you!

Warmest Wishes,

Kristy from Barrington, RI

December 19, 2012

I want to thank you for the kindness and consideration you showed me by fixing my husband’s medical alert bracelet in just a few days. About a month ago, I came in with his broken bracelet. He was having surgery the following week and needed it for the hospital. Although it was the height of your season, Stan said he would have it ready in a few days before his surgery. When I returned to pick it up, the lovely saleswoman gave it to me with a pocket angle.

Although we have  frequented Cross Jewelers many times over the years with great satisfaction, I will never forget the gift of this experience in my heart. The very best to all your staff.

Norma from Cape Elizabeth, ME

November 28, 2012

My ring arrived today and it is lovely and a perfect fit. I also want to say it was a pleasure to buy the ring [at your store]. The salesman did an excellent job.

Virginia from Ipswich, Ma

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