Shipping Details
We offer free, insured shipping on all orders within the United States.
Orders Under $2,000
Your order will be shipped free of charge by UPS, fully insured. A signature is not required for delivery.
Your estimated delivery date will be provided at checkout. You may upgrade to overnight for $20.
Orders Over $2,000
Your order will ship the next business day with free overnight delivery. Your estimated delivery date will be provided at checkout where you may choose UPS or Postal Service Express Mail.
For your protection, a signature is required upon delivery. If you won’t be home, give us a call at 1-800-433-2988. We can arrange to have your package held at a convenient location for pickup.
Returns & Exchanges
Our year-round return period is 30 days.
Use the postage-paid/insured label included in your order for free returns and exchanges, or call for a free insured label for orders over $2,000. Our goal is to make your online shopping experience as easy and convenient as possible. Call us with any questions about returns or exchanges (Mon – Fri 9:30am – 5pm EST).
Jewelry must be returned to us in original condition, unused and unworn. Special orders made to a customer’s specifications are not returnable.
Returns are refunded in the form of the original payment: credit card to credit card, check to check. You may also choose to have the refund put on a Cross gift card for future jewelry shopping.
