Shipping Details
Fast Free Shipping—In time for Christmas!
All orders upgraded to Overnight Shipping for holiday delivery.
Order today before noon and receive your order the next business day.
Orders over $2,000 are delivered as signature required packages. To arrange to have a package held at a convenient pick up location please call to order (800-433-2988)
Returns & Exchanges
Cross’ 2025 Christmas Extension
Our year-round return period is 30 days.
Anything you purchase November 1 – December 25, 2025 comes with full return/exchange privileges through January 26, 2025. Our goal is to make it easy with a full 30 days for exchanges Your gift always comes beautifully gift-wrapped. Absolute satisfaction guaranteed on all your Cross purchases.
Jewelry must be returned to us in original condition, unused and unworn. Special orders made to a customer’s specifications are not returnable.
Returns are refunded in the form of the original payment: credit card to credit card, check to check. You may also choose to have the refund put on a Cross gift card for future jewelry shopping.