Shipping Details
Orders under $2000 are shipped via FedEx Standard or US Priority Mail. Orders over $2000 are shipped via FedEx Priority Overnight or US Express Mail, and are delivered as Signature Required packages. To arrange to have a package held at a convenient pick-up location, please call to place your order (800-433-2988).
Returns & Exchanges
Valentine’s 2026 Return & Exchange Extension
Our year-round return period is 30 days.
Anything you purchase January 1 – February 14, 2026 comes with full return/exchange privileges through March 15, 2026. Our goal is to make it easy with a full 30 days for exchanges or returns following Valentine’s Day.
Jewelry must be returned to us in original condition, unused and unworn. Special orders made to a customer’s specifications are not returnable.
Returns are refunded in the form of the original payment: credit card to credit card, check to check. You may also choose to have the refund put on a Cross gift card for future jewelry shopping.