Shipping Details
Orders under $2000 are shipped via FedEx Standard or US Priority Mail. Orders over $2000 are shipped via FedEx Priority Overnight or US Express Mail, and are delivered as Signature Required packages. To arrange to have a package held at a convenient pick-up location, please call to place your order (800-433-2988).
Returns & Exchanges
Our year-round return period is 30 days.
Use the postage-paid/insured label included in your order for free returns and exchanges, or call for a free insured label for orders over $2,000. Our goal is to make your online shopping experience as easy and convenient as possible. Call us with any questions about returns or exchanges (Mon – Fri 9:30am – 5pm EST).
Jewelry must be returned to us in original condition, unused and unworn. Special orders made to a customer’s specifications are not returnable.
Returns are refunded in the form of the original payment: credit card to credit card, check to check. You may also choose to have the refund put on a Cross gift card for future jewelry shopping.