Year-Round Exchanges
Cross’ year-round regular exchange and return is a full 30 days from your purchase.
How to Prepare a Return
1). If your order is over $1,000
Call us at 1-800-433-2988 to request a free and insured shipping label. We can e-mail the label to you, or we can print the label and mail it to you.
2.) Fill Out the Exchange/Return Form
Enclosed with your order was a yellow packing slip with exchange/return instructions. If you do not have that form you can print our exchange/return form from our website. Please fill out the information including a phone number in case we need to contact you.
3.) Package Your Item
Place each item in its presentation box. Place the presentation box inside a sturdy cardboard box (you can re-use the white cardboard box your order arrived in). Include the exchange/return form in the box. Seal the box securely and affix the mailing label.
4.) Labels are for the US Post Office
Take the package to the Post Office and have the label scanned– then your insurance is in force. Do not leave the package without having the label scanned. Please allow several days for us to receive and process your return. We will contact you to confirm your instructions for the alteration/exchange/return.
5.) Exchanges and Returns for items under $1,000
The easiest way to return something to Cross is through the U.S. Mail. A free postage-paid and insured label is enclosed with orders under $1,000.00. Our prepaid return labels are through the US Post Office. Again, for returns of orders over $1,000, please call us to request a free label to be e-mailed or mailed to you. Once we receive your item and it is reviewed and accepted, your requested new item or refund will be processed in just a few days.
Returns are credited in the form of the original payment– credit card to credit card, check to check. You may also choose to have the refund put on a Cross gift card for future jewelry shopping.
It is always best for exchanges and returns to do it through the mail. For truly local customers, if you wish you can drop off your exchange or return. It’s simpler though to mail it to us, it will save you time.
For curbside exchanges and returns, call us at 1-800-433-2988 to make arrangements a day or two in advance. This gives us time to have your replacement item ready and have all the paperwork done so that we can have your exchange item ready to go. Our street-side return location is 129 Free Street, Portland, Maine. Yes, if you wish to do street-side, call us a day or two before you come. 1-800-433-2988 Business hours: Monday – Friday 9:30am to 5:00pm EST.
